UK Club Campsite Rules
These rules are subject to change at the discretion of the Club. In the event of any changes, we do not proactively notify members, however the latest booking Terms and Conditions, Campsite Rules and Byelaws are always available on our website and app.
The Caravan and Motorhome Club (the Club/we/our) campsite rules apply to all members and non-members (guests) visiting or staying with us on any of our UK Club campsites. Guests are required to accept and adhere to these rules under the Booking Terms & Conditions which must be accepted by the guest at the time of booking. In addition, at the time of booking, guests provide certain personal information about themselves, their vehicle and others in their party. For details of how we use this personal information, please see our Privacy Policy.
These rules are in place so that guests staying with us enjoy their holidays as much as possible while remaining considerate of other guests on our campsites and also to protect our staff and volunteer teams. Our members have already agreed to follow these rules, plus The Caravan Code and The Countryside Code, as part of being a member of our Club. Additionally:
- certain campsites may have rules that apply only to that campsite. These can be found on our website or when arriving at the campsite.
- Seasonal and Base pitches (T&Cs), storage pitches (T&Cs), and Experience Freedom (glamping accommodation) (T&Cs) have separate Terms and Conditions.
Throughout these rules the term ‘outfit’ is used to refer to towing vehicle plus any trailer (including a caravan, fifth wheeler, trailer tent etc.), motorhome, campervan, tent or vehicle with tent.
1. Arriving at the campsite
a. Arrival time on the campsite is normally after 1pm but please check our website for exact times for individual campsites. Please ensure arrival is at or after the earliest arrival time, in order to allow our campsite teams to prepare the campsite for new guests arriving. This is also important so that departing guests leave the campsite safely. Once you have arrived at the campsite, please do not leave your vehicle in order to secure your chosen pitch, this should only be done once you have checked in. If you are travelling to one of our campsites, separately from your main outfit, please be aware that our campsite teams will not be able to check you in and allocate you a pitch until your outfit is on our campsite. This is to ensure it meets our outfit guidance and to keep everyone safe on our campsites.
Should arrival be before the earliest arrival time, guests are likely to be asked to leave the campsite and return later. If an early arrival is anticipated, guests should plan to stop in a safe location away from the campsite until the appropriate time to check in is reached.
We may not be able to accommodate a guest's stay if arrival is after 8pm and campsite staff are not notified. However, arrivals up to 10pm are permitted at specific campsites and must be arranged with the campsite team in advance. Therefore, please make every effort to notify us well in advance if a later arrival time is expected.
If guests want to pitch in a late night arrival area (subject to the campsite having the facility and availability), please discuss this with the campsite staff in advance of arrival. Late night arrivals areas can only be used if guests have a booking for the same day, and pitch and per person charges will apply.
Where possible we will update our before you travel page with details of external events or work made known to us that may impact your stay.
Some of our campsites have access controlled by Automatic Number Plate Recognition (ANPR) to give fast check in for guests who have paid in full in advance from 1pm. Visit camc.com/fastcheckin for more details
b. Our campsite staff have the right to refuse entry to, or request that guests leave, a campsite where they believe a breach of Club Byelaws, Terms and Conditions, Health and Safety legislation and/or Club Campsite Rules has occurred or may occur. For clarity, this applies to members and non-members, including anyone associated with a guest who has been banned or is currently suspended. Suspension of a membership may result in the individual being banned from using any campsite facilities or Club services. We check booking information against our records of banned and suspended guests, and may ask a guest to provide additional proof of identity where there is a potential match. Where a match is confirmed, we may cancel the booking and notify the guest accordingly.
c. Guests must not attempt to circumvent a suspension or a ban; doing so may result in the refusal of entry or removal from the campsite, cancellation of current and future bookings and/or membership.
d. For the safety of everyone. All outfits must be maintained in a safe, habitable condition. Outfits must not present a health, safety, or fire risk to the occupants, campsite staff, emergency responders, or other guests on our campsites. In addition, all vehicles must be appropriately taxed, insured and have a valid MOT where applicable.
e. Bookings must be made in the name of the lead booker who will be present and staying on the campsite. Members will need to have their membership card handy on arrival, non-members will need to produce a form of ID in the name matching that of the lead member on the booking, as this will need to be shown to campsite staff during check in. Digital membership cards can be found on our mobile app. Where a member cannot produce their membership card, or campsite staff have a reason to believe the guest is not who they claim to be, we may ask to see another form(s) of ID to confirm the guest’s identity. This applies to members and non-members alike. We reserve the right to ask for this additional identification and refuse access to guests who cannot provide satisfactory confirmation of their identity. This may be particularly relevant for members who have recently joined or for non-member bookings. We only inspect identification to confirm identity against the booking.
f. If applicable, guests will be asked to pay to the campsite staff any outstanding balance for their stay on arrival.
g. Specific pitches cannot be reserved as part of a booking. After arriving on our campsite, guests may choose one of the available pitches for the pitch type that has been booked. If a guest has a large or very heavy outfit, a specific pitch may need to be allocated. Please refer to individual campsites for the maximum length of outfits before booking, and prior to arrival check with the campsite to ensure there is a suitable pitch available for large or heavy outfits. There may also be times when pitches have to be specifically allocated due to the campsite layout, safety reasons or ground conditions. Once guests have selected their pitch or it has been allocated, and before setting up, they must promptly return to reception and advise campsite staff of the pitch number and also collect their barrier card and keys where applicable.
h. Guests, whether members or non-members are only permitted to make a single booking in their name for any given calendar night. Any additional bookings will not be valid, and will be cancelled.
i. Anyone visiting a guest staying on the campsite will need to see the campsite staff on arrival to ensure their stay is safe. The campsite staff may allow additional cars to be parked on a pitch. If staying overnight, a standard fee for visitors will apply and a fee for any additional cars may also be charged. The Club reserves the right to restrict visitors on our campsite if required. Day visitors, i.e. those not staying overnight, are required to vacate the campsite by 10pm in order to minimise disruption to other guests.
j. Campsite staff, together with all guests, are responsible for the safety and security of the campsite, please help us by referring to Keeping Safe on Club Campsites.
2. Management and help on our campsites
a. If a guest requires any help, advice or has any difficulties they should contact the campsite staff. They are responsible for the smooth running and safety of the campsite and for making everyone’s stay as enjoyable as possible.
b. So everyone can enjoy holidaying on our campsites, please follow the campsite staff’s requests and all notices and instructions. The health and safety of all our guests is very important to us.
c. If anyone on the campsite disregards these rules and/or disrupts the enjoyment of others, the campsite staff have the right to ask them to leave the campsite as detailed earlier in these Club Campsite Rules.
d. Compliance with our Club Campsite Rules, Booking Terms and Conditions and Club Byelaws is a condition of membership and a condition of campsite usage for all guests. Those not complying may be reported to the Head of Membership Services and their membership and/or access to any of our Club campsites and services may be suspended or terminated. If this happens, campsite fees and membership fees will not be refunded.
e. Our campsite staff are in place to ensure things run smoothly and should be contacted in the first instance to help resolve any issues. If an issue hasn’t been resolved or guests would like to get in touch, please visit the ‘Contact us’ page on our website, where guests will be able to complete an online form and provide all the necessary information to assist us, together with comments.
f. If guests are experiencing difficulty with the Wi-Fi facility on the campsite (e.g. logging on, purchasing time, issues with devices, payment or refund queries), please refer to our ‘More Useful Information and Tips’ on our website.
g. Supermarket deliveries can be accepted by guests in the designated area identified by the campsite staff. Please make the campsite team aware of any expected delivery, however, they are unable to accept any deliveries on behalf of guests or make guests aware that their delivery has arrived. Deliveries to a pitch are not allowed on our campsites.
h. UK Club campsites are unable to receive regular deliveries of post and packages for guests staying on our campsites. However, one off parcel/card deliveries, i.e. birthday cards/presents will be accepted as long as the campsite staff are informed of this. However, if a parcel is for a one off delivery that requires a signature, staff may not be available to accept delivery for this and cannot be held responsible should there be any damage to the said item.
i. From time to time, we may need to introduce new guidance or processes, possibly at short notice, to comply with changes in government guidance or legislation. Everyone on our campsites is expected to comply with these changes to ensure the safety of all campsite users and staff. Failure to do so could lead to guests being asked to leave the campsite.
3. Behaviour on our campsites
a. When staying at or visiting a Club campsite please respect the comfort, privacy and convenience of other campsite guests and don’t behave in a way that discredits the Club, or would constitute illegal behaviour. Threats, aggression, verbal or physical abuse towards staff, volunteers or guests will not be tolerated under any circumstances. Anyone behaving in this way will be asked to leave the campsite, and where such behaviour occurs on arrival, will be refused entry. Details of this behaviour will be reported to the Head of Membership Services and membership and/or access to any of the Club campsites and services may be suspended or terminated. This applies to members, non-members and any associated persons alike.
b. Where an incident occurs on a Club campsite, particularly where these Club Campsite Rules and/or Club Byelaws may have been broken, we may record information about the incident and those involved, and investigate what happened. We use this information to manage the safety and security of our campsites, to enforce these rules, and to decide whether entry, membership or access to services should be refused, suspended or terminated.
c. Drones are not permitted to be used by guests on our campsites. However, the Club may occasionally commission trained, insured and licensed professionals to take footage and/or photos of our campsites for promotional and/or marketing purposes. In those instances, the campsite(s) involved will be made aware that the drone operator will be visiting so that guests can be informed. The drone operator will be asked to try not to include identifiable people, but there may be occasions where guests will be asked for their consent to feature in the footage and/or photos.
d. If guests have children with them on the campsite, they are responsible for their supervision and behaviour whilst staying on Club campsites.
e. To ensure that property is not damaged whilst on our campsites, no loose ball games are allowed on or near pitches. Please consult the campsite map on the website or upon arrival for play areas, or ask the campsite staff for suitable locations to accommodate ball games.
f. Guests are asked to respect other guests' privacy at all times. For example, do not cut across or behind occupied pitches.
g. The use of pools, jacuzzis or other similar items are not permitted on pitches or other communal areas other than Club provided facilities.
4. Noise
a. Be mindful of the noise levels on the pitch at all times, ensuring in particular that you do not disturb other guests after 10pm.
b. Please think of others and keep musical instruments, radios, televisions, smart devices, conversations and so on at a considerate noise level. Generators should also be used with consideration for others, please don’t operate them between 6pm and 9am.
c. There may be some grass cutting and grounds maintenance during guests stay. These are carried out to keep our campsites up to the standard guests would expect. We will aim to do this when least likely to cause disturbance, but some noise may be unavoidable.
5. Pitch usage
a. The maximum time guests are allowed to stay on our campsites varies depending on each campsite and is usually either 21 or 28 consecutive nights, with a 2 night gap before guests can return to the same campsite. However, there are a few campsites where guests may be asked to vacate for longer periods in between stays. Please ask individual campsites for clarification.
b. On most pitches, outfits may be pitched nose or tail in and the outfit positioned between the pegs. If guests wish to pitch in any other way please ask campsite staff.
c. To avoid the spread of fire, there must be at least 6 metres spacing between facing walls of adjacent accommodation units and a minimum clear space of 3 metres between adjoining cars/awnings/tents and other items (including windbreaks) in any direction.
d. To show consideration for others, guests must please leave their pitch clean and tidy when departing the campsite.
e. Campsite staff must be informed if guests intend to leave their outfit unoccupied overnight, unless guests are using a designated seasonal pitch. Normal booking fees will apply to the unoccupied period. Outfits can not be left unoccupied on a pitch for more than 48 hours.
f. If guests have a motorhome and are leaving the campsite, i.e. for a day out, it is advisable to save the pitch by clearly marking it as occupied.
g. Guests can charge their hybrid and electric vehicles by plugging in their vehicle via their outfit (not directly into the bollard) across the majority of our Club campsites. However, if your hybrid campervan charges both its leisure and EV batteries while hooked up directly to the bollard, an additional fee applies. Please declare this to the campsite team upon arrival. There are also a number of Club campsites that have dedicated EV charging facilities. For charges and further information please visit the Club’s website EV Charging information.
h. Most pitches provide an electrical hook up delivering up to 16 amps of power. In order to help with our environmental ambitions, please consider minimising the amount of electrical power. Minimise or try not to use heaters or air conditioning units in your awning. In addition, please limit the number and type of electrical appliances in use at any one time as over usage is often the cause of power trips and failures on campsites. Please refer to the Technical Advice section for further guidance.
i. Some of our pitches have electric metering and electric is billed separately from the pitch price. More information can be found at Smart Metering
j. Please make sure all electrical equipment complies with current British standards and regulations. Only single cables are to be used - no joints or splitters are allowed and all live extension reels need to be unrolled tidily and fully before use. We are responsible for the safety of electrical points up to the socket outlets. Cables, plugs and all equipment connected to them are the guests’ responsibility.
6. Using awnings, tents or other items
a. On pitches with awning space guests can erect an awning provided it fits entirely (including any fixing ropes or similar) within the designated pitch area (excluding any grass fingers or designated fire breaks between pitches). Guests may also put up a tent for extra sleeping accommodation/storing of items, i.e. bikes, or a specially designed toilet or cooking tent, provided the main outfit is occupied, but please keep them within the designated pitch area.
b. Please protect the pitch grass by lifting groundsheets, side flaps of awnings and any other material that is detachable that may impact the grass - tents or annexes at frequent intervals or as required by campsite staff.
c. On non-awning pitches, wind out sun canopies may be used on a motorhome or campervan, as long as it fits entirely (including any fixing ropes or similar) within the designated pitch area (excluding any grass fingers or designated fire breaks between pitches) the spacing is maintained. In this instance, cars or additional vehicles may need to be parked elsewhere. If a guest breaches the required spacing, they will be requested to wind the canopy in sufficiently to achieve the 3 metre gap. All canopies must be sufficiently secured or wound back in at night, when off the campsite or as requested by campsite staff.
This would not apply to a caravan as this outfit will be accompanied by a car and therefore cannot achieve the spacing with a canopy. Putting the car in the car park (if the campsite has one) will not be acceptable.
d. All items erected must be located within the designated pitch area, and should not encroach outside of this, particularly not onto grass fingers in between hardstanding pitches.
7. Rubbish disposal
a. Please recycle as much rubbish as possible in the appropriate areas. Please note that recycling arrangements vary from campsite to campsite due to regional operator variations. We can not accept large items and ask that these are disposed of in an alternative and appropriate manner.
b. If guests need to use medical equipment which results in clinical waste, guests must provide their own safe means of disposal and take these items off the campsite for disposal.
8. Sanitation
a. Only empty the contents of chemical closets at the disposal points provided.
b. We only allow use of toilet fluids that do not contain Formaldehyde. These products cause damage to nature and campsite septic tanks, which can be costly to repair and can attract fines from the Environment Agency
c. Please wrap disposable nappies, incontinence pads and similar bulky items in a bag and place them in the bin provided. Please don’t put them in the toilets or chemical closet emptying points.
9. Water
a. Please collect waste water in a suitable container and empty it at the disposal point provided. Please don’t allow it to overflow.
b. Guests are not permitted to carry out a full scale washdown of their outfit on our campsites, unless there is a specific wash down area. However, we do permit day to day mirror/screen/lights/windows cleaning with a bucket, sponge and very light detergent i.e. to make the outfit road safe, providing the water from the bucket does not get thrown over the outfit onto the pitch.
10. Liquid Petroleum Gas (LPG)
The maximum size of LPG cylinders permitted on our campsites is 15 kilograms. Cylinders should ideally be stored upright in the locker provided by the outfit manufacturer. If that is not possible, LPG cylinders should be either stored externally in an HSE approved gas bottle storage unit, or as a minimum, the LPG cylinders must be adequately secured to prevent them from being knocked over or accidentally falling.
11. Fire precautions
a. As soon as possible after arrival, guests are strongly recommended to get to know the campsites fire safety precautions and location of fire points. Please refer to Keeping Safe on Club Campsites.
b. Barbecues: Most campsites allow guests to use barbecues. If this is allowed, they must be raised off the ground to prevent fire hazards and damage to the grass. Please be considerate of other guests by ensuring smoke and fumes are kept under control.
c. Wood-Burning Stoves: You cannot use your own wood-burning stoves. Only those supplied by the Club are permitted. This allows us to ensure fire safety is closely monitored and managed.
d. Gas/Wax/Bioethanol and Eco Wax Fuego Fire Pits: are permitted on your pitch, provided the following safety rules are followed:
a. They must be supervised by a responsible adult at all times while lit.
b. Guests are responsible for regularly checking and maintaining all hoses and connections.
c. Please check for any local restrictions on grass fires.
d. Cooking is not allowed unless the unit is specifically designed for that purpose.
12. Dogs and other pets
a. Guests are responsible for the behaviour of their pets and for ensuring they are not a nuisance to other guests. Pets must be contained securely, either within a guest’s outfit/accommodation, an appropriately ventilated vehicle, purpose designed cage and secured by a lead at all times not more than 2 metres long. Please ensure pets are exercised in the dog walk areas, where provided, and guests must always clean up after their pet. Guests should try to restrain their pets from toileting on the pitches.
b. Please be advised that we do not allow any breed of dog listed under the Dangerous Dogs Act 1991 on our premises. This policy is in place to ensure the safety and comfort of all members and guests.
c. Unless you have an assistance dog, dogs aren’t allowed in the reception, information room, toilet blocks, laundry rooms, dishwashing areas or any other buildings.
d. Please see our ‘You and Your Dog’ information within the Sites Directory and Handbook and leaflet available on all campsites for further advice.
13. Roads on the campsite
a. Guests must drive their vehicles with particular consideration for pedestrians, including children and other vulnerable road users who have priority over vehicles on our campsites’ roads. Guests must have a full current driving licence, insurance for the vehicle being driven and they must follow the principles of road safety. Cars and motorhomes must have a valid road fund licence. Vehicle speeds should not exceed 5mph (equivalent to a vehicle being in first gear or a person moving at a walking pace), and one way systems should be followed at all times. Please remember that other guests' pitches are strictly not to be encroached.
b. Non-motorised recreational ride on equipment and electric bicycles (which do not self propel the bike more than 15.5mph) are allowed on our campsites although consideration should be shown to other guests at all times when using this equipment. Vehicle speeds should not exceed 5mph (that is equivalent to a vehicle being in first gear or a person moving at a walking pace), and one way systems should be followed at all times. Please remember that other guests' pitches are strictly not to be encroached. No ride on equipment is permitted on our campsites between the hours of dusk and dawn, as determined by the campsite staff. Please observe any ‘no ride on’ areas on our campsites, such as around toilet blocks, and ensure that children are supervised at all times. Remember that the principles of road safety should be observed at all times, and guests must follow the Club’s guidance in Health & Safety Things to remember. Special care should be taken when cycling on and off roadways. Please ask the campsite staff about designated cycle routes nearby. It is recommended that all users of bicycles, scooters and skateboards wear safety helmets, and other relevant safety equipment.
Motorised, ride on leisure equipment is not acceptable on UK Club Campsites, in line with government rules on public roads.
c. Motorised and battery operated equipment on our campsites are acceptable for use by disabled and mobility restricted guests to allow them to access the relevant areas of the campsite as required. They need to be operated in line with the traffic management system and abide by the speed limit, and users must show consideration for other guests at all times when using the equipment.
14. Leaving your pitch
a. Pitches should normally be vacated by 12 o’clock/midday. Please check individual campsites for exact times, as these may differ.
b. If guests would like to remain later on our campsites, not necessarily on the same pitch, please speak with the campsite staff. Be aware that charges may apply.
c. We understand that guests sometimes wish to leave the campsite earlier than originally planned. Please refer to the Terms and Conditions for the Club’s early departure policy.
15. Liability
a. We accept no liability for any injury, loss or damage to property, people or pets while on a Club campsite because of events beyond our control. This includes injury, loss or damage that occurs subsequent to an event that happened as a result of an event beyond our control. Events beyond our control include but are not limited to: fire, adverse weather (including flood, storm, hail), explosions, break-in, theft, criminal damage, riots, industrial action, natural or nuclear disasters, epidemics, pandemics, war or threat of war, actual or threatened terrorist activity.
b. We cannot take responsibility for, or pay compensation because of, events beyond our control.
c. We accept no liability for any accident, injury, loss or damage to any property, people or pets while on a Club campsite unless the cause can be evidenced to be due to our negligence.
16. Security of guest property
a. Guests are responsible for the belongings they bring with them during their stay with us.
b. Guests are advised to securely lock outfits and vehicles and remove valuable items from sight when not in attendance.
c. If guests choose to bring their own bicycle we strongly recommend that they have specific insurance that will cover the bicycle if stolen.
17. Damage to guest property
a. If damage is caused to guests’ property while on the campsite, they must make the campsite staff aware as soon as possible and provide details of the circumstances and cause of the damage.
b. We will contact the guest in writing once we have been made aware of the incident. If we consider we are liable for the damage we will ask them to provide a repair/replacement estimate.
c. We may require guests to obtain alternative estimates if we consider the estimated cost of repair is unreasonable.
d. Where it can be proven that we have acted negligently we will reimburse the guest for the repair or replacement of the damaged item(s), subject to agreement to estimates for the repairs or evidence of value.
e. We will not pay for any damage caused by another guest or third party (unless acting on our behalf) while on our campsites. Please be aware that there is unlikely to be an applicable lawful basis under UK data protection law that would allow the Club to provide details of other guests or third parties.
18. Damage to Club property
a. If guests cause any damage to our property, accommodation, articles or facilities, we will recover from the guest the cost to repair or replace the damaged item(s). This will include any call out charges that are required to assess the damage and/or to repair or replace the item(s).
b. If damage is caused to our property while on our campsites, guests must make the campsite staff aware as soon as possible and provide details of the circumstances and cause of the damage.
c. Unless it is possible to take payment for the cost of damage at the time of reporting, we will contact the guest in writing once we have been made aware of the costs involved to repair or replace the damaged item(s), and explain how to reimburse us.
d. If any sums owed by guests remain overdue (wholly or partly) for more than three months, despite reasonable attempts by the Club to recover the debt, the Club may terminate guests membership. This will take effect from the date we notify the guest of the termination, and future campsite bookings will be cancelled. In addition, the Club may make a court claim in order to recover costs.
19. Data protection
a. The Caravan Club Limited is trading as the Caravan and Motorhome Club (the Club) and collects and processes your personal data in accordance with UK data protection law; for full details on how we handle your information, please view our Privacy Policy.
Last updated August 2026