JOB DESCRIPTION
Job Title: Receptionist/Shop Assistant - Hillhead
Responsible to: Site Manager
Purpose of the Job:
To provide a friendly, helpful and efficient service to our visitors whilst maintaining levels of hygiene and cleanliness in accordance with the Club guidelines and standards.
Key Tasks/Accountabilities:
- Maintain a friendly and helpful attitude to visitors, ensuring good customer service is achieved, at all times.
- Operate Electronic till following Caravan and Motorhome Club procedures to ensure minimum discrepancies.
- Maintain stock levels and displays in order to maximise potential sales following Caravan and Motorhome Club guidelines.
- Maintain clean and tidy shop and general areas ensuring compliance with Hygiene and Health & Safety regulations.
- Maintain knowledge of products suggesting alternative lines as appropriate to maximise sales.
- Assist with the efficient preparation and delivery of bakery products to our visitors as appropriate.
- Ensure personal appearance and uniform meet Caravan and Motorhome Club standards in order to present an acceptable image to our visitors.
- Follow safe manual handling procedures for products and equipment in accordance with Health & Safety regulations
- To ensure that you support the department meeting internal targets with regard to S.P.H, GP%, Hygiene audit results, staffing budgets, KPIs and stock take results.
- Leads by example following all company procedures
- Ensure units are staffed to the correct labour % for the predicted revenue
- Reports feedback from visitors and the team suggesting ways in which the unit can increase revenue.